join our team

Action Challenge, are an International Event Organisers, who specialise in charity and corporate challenge events both in the UK and overseas. We are looking for a Customer Services Manager to manage our small but busy Customer Services team, handling day to day participant questions and queries as well as set new standards. 

This role is an ideal opportunity for a recent graduate to gain experience within a busy and dynamic events company, working on some of the UK’s biggest and most loved challenge events. You will have an office based role, with the opportunity to gain on event experience throughout the year.

Responsibilities & Duties: -

• Responding to sales & customer questions enquiries, telephone calls, emails
• Processing of invoices, and record keeping of finances
• Creating invoices & up keeping finance files
• Updating and maintaining accurate records of clients
• Maintain records and file documents for instance; work sheet packs, risk assessments, finance & invoices
• Deal with any customer complaints
• Data inputting & record keeping
• Act as a daily contact point in office for incoming enquiries
• Assist with general administration associated with challenge events
• Reporting on data & analysis - excel spreadsheets & online records
• Support social media strategy

Skills required: -

• A minimum of 3 years recent experience within a busy office environment
• Prior experience of line managing a small team 
• Keen interest and passion in outdoor events, sporting events and challenges
• Strong IT skills including Microsoft Office Software, including word, excel and outlook
• Excellent time management skills and ability to focus on tasks set
• Excellent organisational, communication and interpersonal skills
• Be able to relate to staff at all levels - engaging and enthusastic manner 
• Works well under pressure in a very fast paced environment

What we offer: -

• Salary depending on experience 
• Initial 3 month probationary period
• Based in South East London offices (Woolwich)
• Opportunity to earn more by working on events & overtime
• Opportunity to gain work experience within a growing and dynamic events company

Please apply directly to careers@actionchallenge.com with a CV and cover letter, applicatons close 1st August 2019.

Are you looking to get your foot in the door of mass participation sporting events? We are looking for future Event Managers, Project Planners and those with a passion for the outdoors and the world of sporting events to join our Internship programme.

Over the course of 6 months you will be part of a team delivering the UK’s biggest mass participation series of walks & runs – the Ultra Challenge Series. You will gain experience and a valuable insight into a number of different areas of the events, from planning, preparing, marketing and recruitment to logistics, delivery and on the day organisation.  

A varied and flexible role, your day to day duties will include, but are not limited to the following:

• Helping to deliver world class charity challenge events
• Providing quality customer service to our participants and charity partners
• Prepping equipment, materials and literature ready for event delivery
• Coordinating the staff teams that work on the events
• Research, design and innovation
• Assisting on weekend events throughout the summer events season

THE CANDIDATE:

The ideal candidate will:

• A university graduate with a related degree in Events Management or Sports
• Be enthusiastic, resourceful and proactive with a genuine interest in an event management career
• Be a graduate with a keen interest in outdoor sports events
• Be a highly organised multi-tasker
• Have proven experience in an organisational  role, able to follow process and manage own workload
• Be confident with good interpersonal skills and good telephone manner
• Have excellent, demonstrable Excel, Word, and PowerPoint expertise
• Be a fluent speaker of English and eligible to live and work in the United Kingdom
• Be excited about working on multiple weekend events (in exchange for lieu/overtime) throughout the event season May – September.

RENUMERATION

This will be a salaried position, between £19,000 - £23,000 p/a depending on experience.

Please send all CV's to careers@actionchallenge.com before the 15th July 2019.