Frequently Asked Questions

Trip Details

Full details & information about what you can expect in the lead up & during the challenge.

Costs & Fundraising

The balance for your trip cost, will be due to us 10 weeks before your departure. You will be sent a reminder & an invoice 12 weeks before, giving you 2 weeks to make the payment. 

80% of your fundraising target is due to be with your charity 12 weeks before the challenge, meaning that it either needs to be banked with them, or sat against a Just Giving page. We will then invoice your charity for the remaining cost of your place on the challenge, it is important you make that 80% target otherwise your charity will not pay for your place, and your trip could be cancelled.

The remaining 20% of your balance will be due to be with your charity 4 weeks after your trip ends. 

Our base cost is on a twin share room basis, if you are signing up as a couple of two friends – you can tell us when you register onto the challenge, so we ensure that you will be sharing a room.

If you are signing up to the challenge as an individual, we will match you with someone of the same gender and roughly the same age. 

You can choose to pay an additional supplement to have your own room (and/or tent) on the challenge. 

All of our groups are an average size of approximately 20 participants. We welcome individuals, couples and groups of friends on to our challenges, and many who join us literally have a mountain to climb in terms of the scale of the challenge they are taking on. We advocate camaraderie and team bonding, and really believe that this enhances your experience.

Yes as long as we know in advance of the trip, we can cater for all dietary requirements & requests. 

Signing Up to the Challenge

Once you pay your deposit & have signed up to the challenge, you will receive a confirmation email welcoming you into the challenge. 

You will also receive instructions on how to download our challenge app which has in it all the information you need to start preparing for your challenge – from kit lists to training guides. 

We will keep you updated with regular emails & newsletters in the lead-up to the challenge, as well as information on training days & weekends.

If you need to cancel your challenge, your deposit is non-refundable – therefore we recommend you speak to our team to see what alternative options you may have.

Yes, if for whatever reason you need to push your departure back to a later one or change your trip altogether you can do so for a date change fee of £175, subject to availability.

Country entry requirements can change because of the COVID-19 pandemic, and it’s something our team constantly keep their eyes on. If we must cancel the trip – you will be offered a transfer to a future date/ departure or a full refund. However, if you need to cancel your trip – e.g. you test positive, then you will need to seek reimbursement from your travel insurance. 

Currently, we do not have the accounting facility to take instalments, we can only take your payment in full at least 12 weeks before your departure.


Yes – in our challenge app, which you can download once you are fully registered for the challenge we have a host of training materials, guides & advice for you to use. We also have training weekends and days which you can sign up to meet others & test out not just your fitness, but your mental readiness for the challenge and your all-important kit! 

Closer to the challenge we will set up a WhatsApp group so that you can meet others online who are going to be on your trip. We also have a lively & dynamic Facebook group you can join at any time to meet other fellow challengers – past & present to share and swap training tips, advice & stories. 

You will need specific travel insurance, which covers the duration of your trip, along with full cover for any activities you will be doing (i.e. trekking, cycling) and to cover you up to any altitude you may be trekking to. Once you are signed up for the challenge, we will send you full details of our recommended providers of appropriate cover.

Life on the Challenge

Guided snowshoeing with a Action Challenge Leader (IML qualified) and UK medic

  • Airport transfers to and from Toulouse
  • Transfers Toulouse to Luchon
  • Transfers to and from the mountain base
  • Technical equipment (snow shoes) – see note on kit list (trekkers will need to bring poles, not included)
  • 2 nights in mountain refuge
  • 2 nights in a 3*Luchon guest house, B&B, based on 2 people sharing
  • Breakfast, lunch and dinner on refuge nights
  • Dinner in Luchon on arrival
  • Return flights to Toulouse
  • Personal equipment and any additional kit needed
  • Insurance
  • Any additional town accommodation due to bad weather
  • Lunch when in town, and celebration dinner
  • Personal expenses, gratuities, alcohol, laundry etc
  • Any additional costs associated with leaving the expedition early

Some fitness training is a good idea if you do not walk and snowshoe regularly in the mountains. Any cardiovascular training and hill work will stand you in good stead and make your challenge much more enjoyable.

This is a “land only” challenge, meaning you must book your own flights to Spain. We recommend booking flights to Toulouse Airport, aiming to land in the morning / early afternoon so you can meet the team to transfer to Luchon.

Since this is a land only challenge, you are free to book your return flight at your own convenience, and arrange any extra travel too.

Accommodation will be a mixture of hotels/guesthouses and Mountain Refuges – traditional lodgings high in the mountains. Hotel accommodation is on a twin share basis. If there is someone in particular who you would like to share with, please let the team know.

We will wake at around sunrise, and enjoy breakfast at our accommodation. Then we will stretch out, and set off for the day’s trail. While snowshoeing there will be regular breaks to take on water and rest, with a longer break for lunch. On return to our accommodation, there will be time to relax before dinner – with more downtime in the evening for conversation and socialising.

The 1000 Lakes region of the Pyrenees is very mountainous, and this winter trip will of course take us to snow covered and frozen mountain terrain. We do however seek out well graded trails and so the routes used are rarely steep.

The food is plentiful and of very good quality, often using locally sourced ingredients. Breakfasts consist of pastries, fresh bread and jams and you can expect hearty meals in the evenings. Packed lunches will be simple, but filling. Dinners will be good with ample carbohydrate content – think pasta, rice, potatoes etc, but don’t expect a la carte!

Luggage is transported by vehicle to/from the airport to Luchon, and to/from the start point of the snowshoeing. While going to and from the refuge participants must carry the essentials for their 2 night stay.  

The pace is always manageable and steady, and there’ll be plenty of opportunities to take a break for photos, a quick drink or snack, or just to take in the incredible views.

Yes, you’re supported every step of the way! Your challenge will be led by an experienced Action Challenge leader. Our leaders are selected for their experience, knowledge, enthusiasm, sensitivity and sense of humour, and will ensure that your trip runs smoothly. 

You will also be accompanied by an Action Challenge doctor, who will be carrying a fully stocked medical kit in case of any emergency. They will carry out daily health checks, and the re-assurance of their presence should allow you to focus on, and enjoy your challenge!

We have a full support team in country. If for any reason you need to leave the group early local staff will assist you and will arrange transfers, accommodation and medical care if necessary.

As you’d expect, it can be chilly! We’ll expect temperatures around and below freezing, though the weather is often very fine and clear. As we approach spring time it is possible to have days that are very sunny and feel warm. We do have to be prepared though, and that means having the clothing and kit needed to stay safe and comfortable. A kit list will be provided upon signing up.

Our Brochure

The Challenge brochure details the full itinerary, inclusions, and more – download for a full run down of the challenge details. 

Dates & Prices